Add the dates to your calendar and watch for your welcome email with the join link.

What happens next

• Calendar holds: Download one file with all sessions and office hours.

• Welcome email: Arrives shortly with Zoom/Webex link, syllabus, and pre-work.

• Manager CC: Your manager receives a coaching checklist and KPI scorecard.

Your schedule (CT)

• Tue Nov 11, 6–9 pm — Foundations, Metrics & Messaging

• Thu Nov 13, 6–9 pm — Product Application & Cross-Sell

• Tue Nov 18, 6–9 pm — Phone, Email & Chat Mastery

• Thu Nov 20, 6–9 pm — Quoting, Pricing & Negotiation

• Tue Nov 25, 6–9 pm — Desk Ops & Tough Conversations

• Thu Dec 4, 6–9 pm — Dealer Success, Pipeline Hygiene & Capstone

• Office Hours: Fri Nov 14 & Nov 21, 7–8 pm

Pre-work
Bring two recent quotes (one won, one lost), your top three objections, and confirm CRM access. Review your most-sold IAQ/humidification products.

Need help? (888)-787-9467 · info@problemtosolution.com