Business-Ready Technology & Equipment
Purpose-built hardware solutions for modern teams, training environments, and scalable operations.
Refund & Returns Policy
All equipment purchases are final once an order has been processed.
If a product arrives damaged or defective, customers must notify us within 5 business days of delivery. Approved issues will be resolved through replacement, repair coordination, or refund at our discretion.
Refunds are issued only for:
Products damaged in transit
Incorrect items shipped
Manufacturer defects verified upon delivery
Refunds do not apply to:
Buyer’s remorse
Incorrect compatibility or configuration selections
Normal wear or cosmetic preference
For assistance, please contact:
support@problemtosolution.com
🚚 Shipping & Fulfillment Policy
Shipping & Fulfillment
Orders are fulfilled through authorized suppliers and distributors.
Typical processing time: 3–5 business days
Estimated delivery window: 7–14 business days, depending on product and destination
Tracking information is provided once available
Shipping timelines may vary based on manufacturer availability or carrier delays. Customers will be notified of any significant changes.
All products are shipped insured and packaged according to manufacturer standards.
For financing or purchasing questions, please contact PTS at info@problemtosolution.com
Contact
Have questions about equipment, availability, or financing?
Email: support@problemtosolution.com
Business Hours: Monday–Sunday, 10:00 AM – 9:00 PM EST
A representative will respond within 1 business day.